By Joseph Knoop
Peoplocity, a new startup business focused on easing customer-to-business communication, has set up shop in Fisher’s entrepreneurial business facility Launch Fishers.
Peoplocity’s main service, a free phone app that directly connects customers to live company associates, aims to ease the burden of privately communicating complaints, compliments, or questions, no matter how big or small.
“The problem that we’re solving is that consumers don’t have an easy mobile channel to get a hold of businesses, so they end up going to Twitter to voice complaints,” Peoplocity Founder and CEO George Klein said. “So businesses don’t hear from their customers, they don’t hear the problems or praise and have no balance. Consumer feedback is so important to businesses now.”
One example of the app’s use might be in reporting an inappropriate program playing on the waiting room television of an auto repair shop, Klein said.
The business, which began its operations in Hamilton County, has spread as far as Texas and Canada on occasion to service clients. The types of businesses found most likely to use the Peoplocity app are retail brick and mortar shops, museums, restaurants, hotels, and even conferences, Klein said. Businesses that have yet to join can still be contacted with assistance from the Peoplocity staff.
“At this point we’ve had all age groups and demographics using the app,” Klein said. “But there’s just some things you just don’t want to shout out publicly, so we’ve had use from everyone.”
As for Launch Fishers and what benefit Peoplocity has seen from its inclusion, the benefits are tangible, Klein said.
“You can share experiences and start-up energy that fosters its own growth. It’s a great place for any start-up to gain its initial momentum,” Klein said.
For more information, go to peoplocity.com.