By Haley Miller
Three senior living communities in Westfield, Noblesville and Fishers won the Customer Experience Award this year from a third-party company that measures customer satisfaction in senior health care.
The company, Pinnacle Quality Insight, presents the award to its clients that score in the 85th percentile or higher in a series of interviews and customer surveys.
The communities are part of CarDon & Associates, a senior-living services provider based in Bloomington. Thirteen total CarDon communities won the 2021 Customer Experience Award.
“As we all know, 2020 was more than a challenging year for everyone in healthcare and senior living,” CarDon Chief Marketing Officer Kendra Fauth-Edwards wrote in an email to Current. “We are so honored that during such an incredibly difficult year, the responses from our residents and family members warranted these awards for our communities.”
The winning communities from Westfield, Noblesville and Fishers were Copper Trace, Harbour Manor & The Lodge and The Reserve at Hamilton Trace, respectively. According to a press release from CarDon, a sampling of residents and family members participated in monthly telephone interviews to determine if the communities qualified for the award.
“Knowing that our residents and their families feel at home in our communities is the best prize of all,” CarDon CEO Gregg Gormal stated in the press release.
All of the CarDon senior living communities had to adjust to COVID-19 restrictions this year, including changes to dietary, housekeeping and maintenance operations, Fauth-Edwards wrote. She also stated the company is excited about allowing family members to visit in person again and are still following COVID-19 guidelines closely.
“The COVID-19 pandemic is not over, and while we are excited to be this far along, we are focused on providing access to the vaccine to all new residents and associates,” Fauth-Edwards said.