Carmel’s Zotec Partners assists state with COVID vaccine management


Carmel-based Zotec Partners has continued to enhance its partnership with the state of Indiana.


“When the (COVID-19) pandemic started, Zotec reached out to the governor (Eric Holcomb) to offer our services to the state,” said Mark Isenberg, Zotec executive vice president of health care advocacy. “We have a robust technology platform we use with our Revenue Cycle Management clients, and we believed we could rapidly adapt to aid the state with the COVID crisis. We pivoted quickly to adjust our technology into an efficient, seamless solution to facilitate COVID testing for the (Indiana State Dept. of Health) beginning in April (2020), and then again with vaccinations in December.”

Isenberg said Zotec’s Vaccine Information Management System enables Indiana residents to schedule and register at vaccine sites across the state, choosing by day, time, location and availability. The platform communicates with individuals via text or email for appointment reminders, test results and vaccine certificates of completion.

“All this is accomplished from the comfort of homes, which is especially important with our most vulnerable individuals,” Isenberg said. “This means no large gatherings or waiting in lines at vaccination sites and no paperwork to bring, enabling a quick and simple process. Our technology also tracks how many vaccines are at and scheduled at each site, allowing the state to make informed decisions on what type and how many vaccines are needed.”

Isenberg said Zotec communicates with the state and ISDH teams continuously.

“It’s been a wonderful partnership, and collectively we’ve been able to overcome challenges by never losing sight of our end goal to get Hoosiers vaccinated and get Indiana back to the way it was pre-pandemic,” he said. “We’re extremely grateful for our state’s leadership and proud to be a part of the Hoosiers helping Hoosiers team.”

Isenberg said Zotec’s success in facilitating testing proved it could do the same with vaccines.

“This experience proved that we were capable and up to the challenge of supporting the state through the vaccination process,” Isenberg said. “The testing technology platform gives individuals an easy and fast registration process, improving the overall experience of an already anxious situation. Because the processes for scheduling and registering for COVID tests and vaccinations are so similar, it made sense to leverage the same proven platform infrastructure for both.”


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