UPDATE: 911 services restored

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Emergency 911 services in parts of Hamilton County have been restored, according to the Hamilton County Public Safety Communications Dept.

On Oct. 3, the Hamilton County Public Safety Communications Dept. announced an outage for some landline customers using Frontier Telephone services attempting to call 911.

A statement from the department read:

“At approximately 10:30 a.m. (Oct. 3), the Hamilton County Public Safety Communications Dept. was notified that Frontier Telephone customers in Westfield, portions of Carmel, portions of Noblesville, Eagletown and Jolietville cannot reach 911 if dialed from a landline. This does not affect any wireless calls to 911, and it does not affect any other wireline telephone systems. Frontier Telephone is investigating the reason for the issue and is working to rectify the situation. There is no known resolution time as of this release.”

Affected Frontier customers should now have full 911 services.

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Earlier today, Oct. 3, the Hamilton County Public Safety Communications Dept. announced an outage for some landline customers using Frontier Telephone services attempting to call 911.

A statement from the department read:

“At approximately 10:30 a.m. (Oct. 3), the Hamilton County Public Safety Communications Dept. was notified that Frontier Telephone customers in Westfield, portions of Carmel, portions of Noblesville, Eagletown and Jolietville cannot reach 911 if dialed from a landline. This does not affect any wireless calls to 911, and it does not affect any other wireline telephone systems. Frontier Telephone is investigating the reason for the issue and is working to rectify the situation. There is no known resolution time as of this release.”

Any Frontier customer who experiences an emergency should dial 911 from a wireless device or may call 317-773-1282 to report the situation.

Current will update this story as it is notified of any changes.


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