I read the column in the August 9th Noblesville Current in disbelief. I have been going to the VA for over 27 years, currently receive five prescriptions and have had no problems.
Your column implies they went to the VA pharmacy with a valid prescription, turned the prescription in, and waited for over eight hours for a refill.
My very recent experience is calling in a prescription to the VA pharmacy, finding out it was not refillable, talking to a pharmacy technician who said she would contact my doctor and get the prescription extended for me. I also had another prescription that did not have any refills left before my next appointment, so I contacted the clinic via my VA secure messaging and quickly got a response back from the clinic nurse that she would talk to the doctor and get me a new prescription.
Not having my prescriptions is not life-threatening for me, and I also plan in advance, so waiting the five to 10 days it takes to get my medication in the mail is not a problem for me.