The good, the bad and the really strange


Experience is the greatest teacher. I’m just loaded with experience. Today, I’d like to share a few things I’ve learned in my years of working in the travel industry. The good, the bad and the really strange. . .


Quirky truths

– Pet friendly does not mean cat-friendly. In fact, most properties do not allow cats.

– Flight prices can vary by as much as $2,000 for the same plane, same flight. They can also fluctuate drastically throughout the day or week.

– Mexico is a bad place to have a heart attack. Then again, anywhere is a bad place to have a heart attack.

– Never tell a client he is booked until you’ve clicked the final button.

– Certain cruises (interport) in Europe don’t offer airport transfers or allow you to pre-book excursions.

– Disney is an empire; even the Disney reps get things wrong and don’t know everything there is to know.


Notes to self

– There will be days where you work really hard for no pay.

– There will also be days where you hardly work for really nice pay.

– Everyone wants the best vacation for the least amount of money.

– “Someplace with a beach” means different things to different people.

– You will make mistakes, so will the airlines. All you can do is try really hard to fix them.

– Don’t assume everyone knows that the airlines charge for baggage, or that a passport is needed when leaving the country.


Pearls of wisdom

– Problems don’t resolve themselves; dealing with them head on is a much better strategy

– People respect honesty and integrity over anything else.

– It helps to have friends in high places.

– Travel insurance IS worth it.

– No matter what you do in life, check your work and then check it a second time. Then, check it again.

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