Owner: Mark Goff
Location: 8235 E 116th Street
Mon.-Wed.: 6:30a.m. – 10:00p.m.
Thurs.: 6:30a.m. – 11:00p.m.
Fri.-Sat.: 6:30a.m.– midnight
Sun.: 7:00a.m. – 9:00p.m.
What inspired you to open your business?
We opened Hearthstone because it’s something we wanted to have in our community. It’s a coffeehouse and pub, which is kind of an original concept. It’s a traditional coffeehouse on the front, which serves coffee, tea, espresso and baked goods. It also has a pub in the back, with a selection of draft beer, wine, liquor, cocktails, a lunch menu, soups, salads and sandwiches.
How do you differ from your competitors?
One of the ways we differentiate ourselves is that our space is large and inviting. It’s not overcrowded, and has a nice, big fireplace in the center. We don’t rush our customers out. We also do espresso the way it’s meant to be done, which requires training and a little bit of art to it. We’ve invested a fair amount of hours training our staff to be quality baristas, rather than automated button pushers. For someone to make a good-quality coffee, they have to be trained properly, which takes time. It’s an investment. We serve coffee that’s been roasted in the last seven to 10 days at the most. We start with good-quality, fresh coffee from within the Midwest.
What are your goals for this year?
Becoming known to the community. We’re off to a great start. We’ve had a lot of people through our door already. When the community does come through, we’re giving them a quality experience, and dialing in the systems we need to ensure we do everything from a quality standpoint. We’ve hired 25 people to work here. We have constant training, and the staff is doing a great job. The community’s responding very, very well. It’s gone really well. We opened the day after Christmas, with a grand opening on New Year’s Eve, and through today, we’ve had three days where we were completely full in the evening. We already have repeat customers!